All orders include a handling fee, security surcharge, fuel surcharge, residential or commercial delivery fee per address as imposed by shipping carriers. These fees are included in the total shipping cost.

All orders are shipped via FedEx Express Service or UPS unless other arrangements are made in advance.

Orders placed between May 15 and September 30 will ONLY be shipped via Overnight Service. Orders shipped between October 1 and May 14 have the option of Second Day Service or Overnight Service or Ground Service to certain areas (Expect delivery within 2 business days with the option of Ground Delivery).

Please note we only ship on Mondays, Tuesdays and/or Wednesdays. Orders placed after 2:00 am Eastern Time will be shipped the next shipping day. All orders are guaranteed. Exceptions to this are delays due to inclement weather, natural/man-made disasters or orders held for security reasons.

No information will be given out, sold, rented or traded about any of our customers for any reason. All information received is for the private use of Coney Island Bialy Bakers Co., Inc.

Freezing: Slice the Bialys or Bagels in half, and place in a plastic bag. Whenever you desire to eat any, simply remove from the freezer and place directly into the toaster or oven.

Storing: When storing bialys and/or bagels, make sure they are cooled before putting them in a plastic bag, or they will sweat and become soggy and mold very quickly.

Rejuvenating: If your bialys and/or bagels are several days old and were not frozen at the time of purchase, simply slice them in half, sprinkle a few drops of water on them, and pop them into the toaster or heat in the oven for several minutes.

A Tasty Treat: Try using our Cinnamon Raisin Bialy or Bagel as French toast. Simply slice, dip in an egg batter (or egg substitute) and place in a hot skillet or pan (a low fat cooking spray may be used on the skillet).

What are the prices?
We charge the same for online ordering as we do with out retail customers.  We do not inflate the price just because it is being shipped out.

What about shipping charges?
Shipping charges are as scheduled by FedEx or UPS.

Are their any other fees?
Yes, included in the shipping costs are handling fees, fuel and security surcharges as well as residential and/or commercial surcharges per address.

How are your Bialys and Bagels packed?
We pack our products the same way we would like to get them if they were shipped to us. They pack them 6 pieces to a plastic bag and then repack into another plastic bag to ensure freshness.

What about wholesale?
We do ship wholesale. This is subject to proof of business and volume orders. Call our toll-free number 1-888-CI-BIALY (242-4259) for more info or e-mail us at WholesaleDept@bialys.com.

How do I place an order?
You can go directly to our home page, http://www.bialysandbagels.com and access an order form or call us toll-free at 1-888-CI-BIALYS.

How do I get answers to other questions?
Send an e-mail message to CustomerService@bialys.com. A Coney Island Bialys and Bagels customer service representative will personally respond.

Is there a way to make suggestions or voice my opinion about Coney Island Bialys and Bagels services?
Yes, and thank you. Anything you suggest and all comments you have are welcome. Please send them to Comments@bialys.com.

WE HOPE TO HEAR FROM YOU AND LIKE MOST OF OUR CUSTOMERS, ONCE YOU’VE TASTED OUR HAND-MADE PRODUCTS, YOU’LL ORDER AGAIN AND AGAIN.